From the description, I understand that your Windows 8 computer is not recognizing the device that you have connected. Have you made any changes to the computer prior to this issue? What is the complete error message you are getting? Have you tried connecting other devices? How are you trying to connect the Blackberry Playbook to the computer?
Is it through USB or Bluetooth? I would recommend you to follow the below given methods and check if it fixes the issue. Method 1 : I would suggest you to refer to the article provided below and follow all the steps mentioned in it.
If the issue still persists, I would suggest you to contact blackberry support. For any other Windows related issue, reply to us and we will be happy to assist you. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Simply download and install the software for your computer or tablet and then log in with your BlackBerry ID. BlackBerry will be taking steps to decommission the legacy services for BlackBerry 7. BlackBerry uses cookies to help make our website better.
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